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About

– Dr. Marcy Craddock –

Dr. Marcy Craddock at South Okanagan Laser & Skin Centre in Penticton, BC

Dr. Marcy Craddock is a Physician with more than ten years of experience in the cosmetic field and an extensive background in rural and emergency medicine. She continues to practise as a Hospitalist at Kelowna General Hospital and is in good standing with the College of Physicians and Surgeons of British Columbia, as well as an active member of the College of Family Physicians of Canada. 

Her work in skincare began in Australia in 2007, where she completed training in skin cancer management. Upon returning to Canada, she expanded her expertise into medical aesthetics, completing her initial injector training in 2015 with Dr. Haneef Alibhai. Since then, she has pursued extensive advanced training in Skincare, Injectables, and Energy Based Technologies. Most recently, she attended Merz Collagen Talks in Brazil, the UMA Academy in the Netherlands for master courses in filler techniques and complication prevention, and the Regenerative Mastery Course in Vancouver for advanced biostimulation. 

At South Okanagan Laser & Skin Centre, Dr. Marcy brings a thoughtful, holistic approach to cosmetic medicine. She focuses on safe, current, and evidence based treatments while ensuring her patients feel comfortable, informed, and supported throughout their experience. 

Dr. Marcy takes pride in helping patients feel more confident and knowledgeable about their skin and treatment options. Her thoughtful approach to care ensures each patient feels informed and excited about the next steps in their skin journey.

– Nurse Nicky Havers –

Nurse Nicky Havers, LPN at South Okanagan Laser & Skin Centre in Penticton, BC

A longtime Penticton resident, Nurse Nicky Havers graduated from Okanagan College in 2002 and began her nursing career specializing in operating room care and caring for patients with dementia. In 2008, she entered the medical aesthetics industry as a Laser Skincare Specialist, combining her nursing background with a growing expertise in advanced aesthetic technologies. 

In 2018, Nurse Nicky joined Clarion Medical Technologies as a Clinical Trainer for its medical aesthetic technology portfolio. She also serves as the Women’s Health Trainer for Western Canada, with a focus on urinary incontinence and sexual function. Over the years, she has travelled to clinics across the country, training physicians, nurses, and technicians on advanced medical aesthetic technologies. In her role with Clarion, she also provides clinical support and contributes to establishing industry standards. 

At South Okanagan Laser & Skin Centre, Nurse Nicky brings extensive clinical knowledge and a thoughtful approach to client care. She performs a wide range of treatments, including Neuromodulator treatments for Hyperhidrosis, EndyMed, IPL, Microneedling, Clear + Brilliant, Gynaecological Laser Treatments, Hair Restoration, and Deep Frac Laser Treatments. 

Nurse Nicky is passionate about empowering women through confidence, positive body image, and self care. She values the connections she builds with her clients and takes pride in supporting them through meaningful, positive changes in their health, skin, and overall confidence. 

“I love empowering women through self confidence and positive body image. I love helping women on their journey through positive change and self care. I also love the connection I make with my clients.”

– Shannon M. –

With over 17 years of experience in the aesthetics industry, Shannon brings extensive knowledge, leadership, and a genuine passion for helping clients look and feel their best. A graduate of Blanche Macdonald Centre in Vancouver, she continues to expand her expertise through ongoing education in advanced medical aesthetics. 

As Clinic Manager and Medical Aesthetician at South Okanagan Laser & Skin Centre, Shannon combines her skin health expertise with a client-focused approach to care. She specializes in advanced Facials, Microneedling, and Facial Sculpting treatments, while also supporting and guiding the clinic team. A valued member of the clinic for more than three years, she is known for her professionalism, compassion, and commitment to exceptional patient experiences. 

Shannon enjoys building meaningful relationships with both clients and colleagues and takes pride in creating personalized treatment plans that deliver real results. Her favourite treatments include Microneedling, Microtox Facial, and Bela MD for their rejuvenating and skin-enhancing benefits. 

Outside of the clinic, Shannon enjoys spending time outdoors, hiking with her dog, Ruby, and making memories with her son, family, and friends. Her experience, dedication, and warm, approachable nature make her an integral part of the South Okanagan Laser & Skin Centre team.

– Daphne M. –

Daphne Miller, Medical Aesthetician and Laser Technician at South Okanagan Laser & Skin Centre, Penticton, BC

A graduate of Glow College, Daphne has been a valued member of South Okanagan Laser & Skin Centre since 2022. She has completed advanced dermaplaning training with Nicola Finch, as well as private laser training with Nurse Nicky Havers, and continues to build her expertise in medical aesthetics and advanced skin treatments. 

As a Medical Aesthetician and Laser Technician, Daphne combines her technical expertise with a warm and welcoming approach to client care. She specializes in Laser Hair Removal using the Fotona and BARE 808 systems, Skin Tightening treatments with Fotona and EndyMed, Microneedling, and a range of membership services. She is passionate about understanding each client’s unique skin needs and creating thoughtful treatment plans designed to deliver visible, lasting results. 

For Daphne, the most rewarding part of her role is building genuine connections with clients, celebrating their progress, and supporting them throughout their skincare journey. Her professionalism, warmth, and thoughtful approach help create a comfortable and positive experience for every client. 

Outside of the clinic, Daphne enjoys spending time with her partner and their two cats. She loves expressing her creativity through drawing, painting, and writing, as well as discovering new experiences, especially when they involve good food.

– Samantha A. –

Samantha A. Medical Aesthetician and Laser Technician at South Okanagan Laser & Skin Centre, Penticton, BC

Samantha is a highly experienced Medical Aesthetician with over 14 years of experience in the beauty, wellness, and medical aesthetics industry. Originally from Alberta and trained at Eveline Charles Academy, she brings a strong foundation of expertise, professionalism, and a client-centered approach to South Okanagan Laser & Skin Centre. 

With a background in spa and relaxation therapy, Samantha is dedicated to creating treatment experiences that are both effective and comfortable. She specializes in customized Facials, Microneedling, Laser Hair Removal using the BARE HR system, and advanced Skin Tightening treatments with Fotona and EndyMed. Her approach combines advanced technology with evidence-based skincare to deliver personalized, results-driven care. 

Known for her warm and caring nature, Samantha takes pride in building trust with her clients and developing treatment plans that support long-term skin health and confidence. 

Outside of the clinic, she enjoys the active Okanagan lifestyle, including kayaking, hiking, gardening, and spending time with her family. She also has a passion for cooking and baking. 

Samantha is currently welcoming new clients. Whether you are seeking corrective skin treatments, rejuvenation services, laser hair removal, or a customized facial experience, she looks forward to helping you achieve your skincare goals. Schedule a consultation today to begin your personalized skincare journey.