About
– About Dr. Marcy Craddock –
Meet Dr. Marcy Craddock, a skincare enthusiast with a passion for cosmetic medicine. Her journey began in 2007 while living in Australia, where she completed skincare and skin cancer management training. Upon her return to Canada, Dr. Craddock discovered her interest in the field of cosmetic medicine and attended cosmetic training with renowned physician Dr. Haneef Alibbai in 2015.
Since then, Dr. Craddock has undergone advanced training in various treatments, including Botox, Fillers, Growth Factors, Ultherapy, Xeomin, and laser treatments. In 2019, she was one of only six North American physicians invited to the Merz Collagen Talks in Brazil, where she learned advanced collagen-stimulating techniques using Ultherapy and Radiesse.
As an active member of the Canadian Association of Aesthetic Medicine, Dr. Craddock is committed to staying up-to-date with the latest advancements in the field. She is in good standing with both the College of Physicians and Surgeons of BC and the College of Family Physicians of Canada, ensuring that her patients receive the highest quality of care. Dr. Craddock also had an early background in rural and emergency medicine and has been working as a Hospitalist at the Kelowna General Hospital for the past 13 years.
Trust your skin to the expert hands of Dr. Marcy Craddock at South Okanagan Laser & Skin Centre.
– About Nurse Nicky Havers –
Nurse Nicky has lived in Penticton, BC for 45 years and graduated from Okanagan College in 2002. She began specializing in nursing for operating rooms and patients with dementia. Nicky entered the medical aesthetics industry in 2008 working as a laser skincare specialist and later joined Clarion Medical Technologies in 2018 (Canada’s largest distributor of lasers) working as a clinical trainer for the medical aesthetic technology portfolio.
She is the women’s health trainer for all of Western Canada focusing on urinary incontinence and sexual function. Over the years she has travelled to clinics across the country training doctors, nurses, and technicians on new and exciting industry devices. At Clarion she also acts as a support for clinical questions and helps set industry standards.
Nurse Nicky performs Botox for Hyperhidrosis, EndyMed, IPL, Microneedling, Clear + Brilliant, Gynaecological Laser, Hair Restoration, Deep Frac Laser, and many more treatments here in Penticton.
“I love empowering women through self-confidence and positive body image. I love helping women on their journey through positive change and self-care. I also love the connection I make with my clients”. -Nurse Nicky Havers
– About Shannon M. –
With over 16 years of experience in the aesthetics industry, Shannon brings a wealth of knowledge and leadership to South Okanagan Laser & Skin Centre. A graduate of Blanche Macdonald in Vancouver, she has continued to expand her expertise through ongoing education and advanced training throughout her career.
As our Clinic Manager and Medical Aesthetician, Shannon specializes in helping clients achieve their skin goals while also supporting and guiding the team. She has been a valued part of the clinic for more than two years, known for her professionalism, compassion, and commitment to excellence in patient care.
Shannon’s favourite part of her work is building relationships — whether it’s collaborating with staff or working closely with clients to create personalized treatment plans. Her go-to treatments include Microneedling and the Microtox Facial for their skin-smoothing and rejuvenating benefits, as well as the Bela MD Facial for its healthy, glowing finish.
Outside the clinic, Shannon enjoys hiking with her dog, Ruby, and spending time with her family of pets. Her dedication, experience, and kind approach make her an integral part of the South Okanagan Laser & Skin Centre team.
– About Daphne M. –
Daphne has been with South Okanagan Laser & Skin Centre for three years and plays an essential role in client care. As a Medical Aesthetician and Laser Technician, she oversees all of our Laser Hair Removal treatments and provides many of our membership services, always with a warm and professional approach.
A graduate of Glow University, Daphne has completed advanced training in dermaplaning with Nicola Finch and private laser training with Nurse Nicky Havers. Her passion lies in working closely with clients to understand their unique skin needs and create treatment plans that deliver real results.
For Daphne, the best part of her role is connecting with people – celebrating their progress, sharing their excitement, and supporting them through their skincare journey. A proud career highlight was seeing South Okanagan Laser & Skin Centre win Best of Penticton, a recognition that reflects the hard work of the entire team.
Outside of the clinic, Daphne enjoys life with her partner and their two cats. She loves being creative through drawing, painting, and writing, and can often be found exploring new experiences — especially if they involve food!
Her go-to treatments and products include the Omnilux Red Light Mask and ZO Daily Power Defense, both of which she calls game changers for her skin. She also keeps her complexion glowing and collagen boosted with an annual series of microneedling with serum infusion.
– About Samantha A. –
Samantha is a highly experienced Medical Aesthetician with over 12 years in the beauty and wellness industry. Alberta-raised and professionally trained at Eveline Charles Academy in Edmonton, she brings a wealth of knowledge and a calming presence to South Okanagan Laser & Skin Centre in Penticton.
With a background in spa and relaxation therapy, Samantha is passionate about helping clients feel both relaxed and rejuvenated. She specializes in customized facials, microdermabrasion, and advanced skin tightening treatments like EndyMed iFine for the eyes. Her approach combines proven techniques with a warm, personal touch – making each visit a truly restorative experience.
Outside the clinic, Samantha loves embracing the Okanagan lifestyle. Whether she’s kayaking, hiking, or gardening, she finds joy in nature and spending quality time with her husband and child. She’s also a skilled cook and baker!
Samantha is currently accepting new clients for skin treatments in Penticton. Book a consultation or facial with her today to begin your personalized skincare journey.
– About Sophia Y. –
Sophia joined South Okanagan Laser & Skin Centre in 2024 and quickly became an essential part of our team. While this is her first role in the aesthetics and medical industry, she brings over eight years of customer service experience, including a strong background in luxury hospitality. Her expertise lies in making every client feel welcomed, cared for, and fully supported throughout their visit.
As our Client Care Specialist, Sophia focuses on all aspects of patient experience — from answering questions and guiding clients through their treatment journey, to ensuring appointments run smoothly. She has completed brand training with ZO Skin Health and Vivier, and is expanding her knowledge with upcoming certifications, including Colorescience.
What Sophia loves most about her role is connecting with people: listening to their stories, learning about their lives, and celebrating their milestones. Her philosophy is simple yet powerful: everyone deserves to feel comfortable and confident in their own skin.
Outside of the clinic, Sophia is a true Okanagan adventurer. She enjoys hiking, kayaking, camping, and keeping her many houseplants thriving. She’s also a fitness enthusiast who spends time at PURE Gym and works part-time as a custom framer at The Lloyd Gallery, Penticton’s oldest commercial art gallery.
When it comes to treatments, Sophia is especially enthusiastic about laser hair removal for the confidence it gives clients, as well as the Laser Lip Plump for its quick and effective results.
Sophia’s warm, attentive approach and dedication to client care make her an integral part of the South Okanagan Laser & Skin Centre family.
– About Rochelle D. –
Rochelle D. is the Marketing Manager at South Okanagan Laser & Skin Centre and has been with the team since its inception. With over 12 years of experience in the beauty industry and 5 years specializing in medspas, Rochelle is passionate about helping clients discover the best in skincare and beauty treatments.
Her goal is to create engaging and informative content that connects with the community. Through vibrant social media platforms and a user-friendly website, Rochelle ensures that clients have all the information needed to make informed decisions about their skincare journey. Under her guidance, the clinic’s online community has grown drastically and its website has achieved a top ranking online.
Rochelle is dedicated to highlighting the expertise of the talented team at South Okanagan Laser & Skin Centre and showcasing the cutting-edge treatments they offer. By creating helpful guides and sharing client success stories, she aims to keep clients informed and inspired.
Rochelle looks forward to continuing to serve the community and help clients achieve their skin goals.